Shipping & Processing

Processing Time

As a small business, many of our designs are handmade and produced in small batches.

Orders are typically processed and shipped within 2–3 business days.

Please note that processing time is separate from the shipping method selected at checkout. During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

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Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

After your package has been handed over to the shipping carrier, delivery is outside of our control. While we're always happy to help whenever we can, THE CÆP is not responsible for shipping delays, lost or stolen packages, or other delivery issues that occur after your order has been transferred to the carrier.

If your shipment appears delayed or is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly for additional information and assistance.

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International Shipping

We proudly ship worldwide from the United States.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are determined by local customs authorities, vary by country, and are the responsibility of the customer.

THE CÆP is not responsible for customs duties, taxes, import fees, or delays caused by customs clearance.

If an international shipment is refused, rejected, or returned to us, any return shipping costs, customs charges, duties, taxes, carrier fees, and the original shipping charges will be deducted from the refund. Original shipping costs are non-refundable.