Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Please contact us via email email@example.com and include your order number so we can quickly locate you.
Follow the instructions in the email you will receive.
- Once your request is approved, you will get a confirmation email with your return label.
What items are returnable?
- Within 14 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
- Shipping costs cannot be refunded
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
Please contact us via email firstname.lastname@example.org and include your order number so we can quickly locate you. We will then send you a return label.
Please note we do not cover returns postage.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at email@example.com
Physical Business address:
640 Orleans Road
North Chatham, MA 02650